Privacy Policy

This Policy was last reviewed and updated on 20 October 2026.

Telopea Private Pty Ltd (we, us, our) values and respects the privacy of the people we deal with. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information. It applies to this website and to enquiries made to us through it or by email.

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (for example, your name) or indirectly.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us and what you choose to share with us. It may include:

• your name;
• your email address;
• your phone number, if you choose to provide it;
• the contents of your message and anything else you choose to tell us; and
• technical information, such as your IP address and your browser and device details, which our website and our form provider collect when you use the enquiry form.

We do not ask for sensitive information through our website enquiry form, and we ask that you do not include it in your first message. If you do include it, we will use it only as needed to respond to you. We will otherwise collect sensitive information only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law.

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to respond to your enquiry or provide you with our services.

How do we collect your personal information?

We collect your personal information directly from you when you:

• submit an enquiry through our website;
• email or phone us; or
• otherwise interact with us online or in person.

How do we use your personal information?

We use personal information for purposes connected with our functions and activities, including to:

• respond to your enquiry and arrange a conversation about our services;
• provide you with the information or services you request from us;
• carry out internal administration;
• protect our website and enquiry form from spam, misuse and abuse; and
• comply with our legal obligations.

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

• the provider of our website enquiry form (Web3Forms), which receives your submission and passes it to us. That provider uses spam-prevention services which may receive your email address and IP address, and it relies on infrastructure providers to host and deliver its service;
• our other service providers, such as our email, website hosting and domain providers;
• our professional advisers; and
• government bodies, regulators or courts where we are required or authorised by law.

Transfer of personal information overseas

Some of the third-party service providers we disclose personal information to are based in, or have servers located, outside of Australia, including in India and the United States, and potentially other countries in which their infrastructure providers operate.

Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:

• you have given us your consent to disclose personal information to that third party; or
• we reasonably believe that the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the Australian Privacy Principles, and that law or binding scheme can be enforced; or
• the disclosure is required or authorised by an Australian law or court or tribunal order.

How do we protect your personal information?

We will take reasonable steps to ensure that the personal information we hold about you is kept confidential and secure, including by:

• restricting access to people who need the information to respond to you or provide services to you;
• using reputable service providers that apply security measures to the information they handle; and
• having technological measures in place, such as secure (HTTPS) connections and access controls on our systems.

Online activity

Cookies. Our website does not use cookies to track or identify you. If you do not wish to use cookies, you can change the settings on your internet browser at any time.

Analytics and marketing. Our website does not currently use analytics or advertising tools. We do not add people who make an enquiry to a marketing list.

Retention of personal information

We will not keep your personal information for longer than we need to. For an enquiry, this means we will keep your details only for as long as needed to respond to you and manage the enquiry, after which we will delete or de-identify them, unless we are required to keep them to comply with applicable laws, for example record-keeping obligations. If you become a client, we will explain how we handle your information as part of that relationship. Our form provider may keep a copy of your submission for a period under its own retention settings.

How to access and correct your personal information

We will endeavour to keep your personal information accurate, complete and up to date.

If you wish to access or correct the personal information we hold about you, please email us at info@telopeaprivate.com. We will usually respond within 30 days. We will deal with your request as follows:

• we may ask you to verify your identity and to give us enough detail to locate your information;
• we will provide access or make the correction within 30 days, or tell you why we are unable to; and
• if we refuse a request, we will explain our reasons and how you can complain.

Links to third party sites

Our website may contain links to websites operated by third parties. If you access a third party website through our website, personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers and websites are responsible for informing you about their own privacy practices, and we encourage you to read their privacy policies.

Inquiries and complaints

For complaints about how we handle, process or manage your personal information, please contact our Privacy Officer at info@telopeaprivate.com. We may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to 30 days for us to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner at www.oaic.gov.au to lodge a complaint.

How to contact us

If you have a question or concern about our handling of your personal information or this Policy, you can contact us as follows.

Email: info@telopeaprivate.com
Attention: Privacy Officer, Telopea Private Pty Ltd

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